At House of Clarté, we are dedicated to providing you with premium, high-quality products. To maintain our brand standards and ensure the hygiene and exclusivity of our collections, we follow a strict return and exchange policy.
Please note that we do not accept returns or exchanges unless the product received is damaged or has a significant manufacturing defect.
Exchange Conditions
To maintain a seamless exchange process, please adhere to the following requirements:
Unpacking Video: A clear, unedited unpacking video is mandatory to initiate any exchange request.
Timeframe: Exchange requests must be submitted within 5 days of the delivery date.
Original Packaging: The item must be returned in its original, brand-new condition with all tags and packaging intact.
Exclusions: We cannot accept exchanges for items that show signs of wear, washing, or damage due to customer mishandling.
Processing Fee: A nominal fee of ₹150 is applicable to cover the logistics and re-processing of exchange orders.
Process for Damaged or Defective Goods
If you receive a compromised product, please follow these steps:
Initiate Request: Contact our concierge team at houseofclarte@gmail.com with your order number, a brief description of the issue, and the mandatory unpacking video clearly showing the damage.
Review Phase: Our quality assurance team will assess your request and provide a resolution within 2 business days.
Replacement: Once the damaged item is received and inspected at our facility, we will immediately process and dispatch your replacement.
Additional Support
For any further queries or assistance regarding your order, please feel free to reach out to us at houseofclarte@gmail.com.
Thank you for your understanding and for choosing House of Clarté. We are here to ensure your experience remains as refined as our collection.
